Frequently Asked Questions

Find answers to common questions about Z-Hotels properties, bookings, amenities, and policies.

Booking & Policies

Yes, subject to room availability and applicable rates. Please inform the front desk in advance.
No
We accept UPI, debit/credit cards (Visa, Mastercard, Amex), net banking, and cash.
Yes, we welcome group bookings. Please contact our reservations team for best deals and room arrangements.
Please inform the front desk in advance. We'll do our best to accommodate early breakfast requests (based on availability).

Room & Facilities

Yes, we offer paid laundry services. Please contact the front desk or housekeeping to schedule a pickup.
Yes, daily housekeeping is provided. For longer stays, linen is changed every 2–3 days or on request.
Yes, available on request. Please contact the front desk.
Yes, in-room dining is available during restaurant operating hours. A separate menu will be provided in the room.
Yes, all rooms are equipped with intercom for easy access to reception and services.

Food & Beverage

Yes, on prior request. Please inform us at least 12 hours in advance so we can accommodate dietary needs.
Breakfast is typically served between 7:30 AM and 10:30 AM. Please check with the property team for exact timings.

Location & Transport

Yes, most of our properties have elevators and ramps. Please inform us in advance if any assistance is required.

Safety & Security

Yes, the property is monitored by 24x7 CCTV in common areas for your safety.
Yes, doctor-on-call service is available. In case of emergency, please contact the front desk immediately.

Corporate & Long Stay

Yes, for corporate or long-stay bookings, a dedicated point of contact will be assigned to assist you throughout.
Yes, we can include this as part of your long-stay package. Please check with the sales/reservations team.

Check-in & Check-out

Standard check-in time is 2:00 PM and check-out time is 11:00 AM. Early or late requests are subject to availability.
Yes, early check-in is subject to availability. Charges may apply for early check-ins before 10:00 AM. Please inform us in advance.
Yes, late check-out is available on request and subject to availability. Charges may apply for check-outs after 12:00 PM.

Charges & Guests

Extra adult charges start from ₹1000 + taxes per night. Charges may vary based on room type and inclusions.
Yes, an extra bed/mattress can be provided on request at an additional charge of ₹1000 + taxes per night.
It depends on your booking plan. If breakfast is part of your rate plan, it will be extended to the extra guest.

Still have questions?

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